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Wifi Availability      Morongo Basins’ High Speed Internet Service Provider
 
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Morongo Basin WiFiImportant Notifications


12/4/2014 - Updated Terms of Service and Acceptable Use Policy

Modifications have been made to the Terms of Service and Acceptable Use Policy. These notices are available here for review:

Terms of Service

 
  12/1/2014 - Monthly Internet Access Pricing Changes  
 

MojaveWiFi.com has changed its prices for current customers for the following services:

  • "Basic" service - $29.95/month
  • "Premium" service - $49.95/month
  • "Premium Plus" service - $69.95/month
  • "Professional" service - $89.95/month
  • "The Extreme" service - $129.95/month

Effective January 1 , 2015 customers will see the changes on their invoice provided at the beginning of
that month.

 
  5/15/2014 - Billing & Policy Changes  
 

We would like to say "Thank You" for your loyalty and support. Your business is greatly appreciated by all of us here at MojaveWiFi.com. It's been our goal to provide the community with a great service at a great price. Our costs have been increasing across the board, and we have done our best to bear the load without having to pass the costs on to our customers. However, after five years, we have now had to raise our prices. We do apologize for the inconvenience, and know that even with these small changes you will still continue to see the outstanding value of our services. This letter is to inform you of upcoming changes to our policies and prices. If any of these changes or policies are unclear, please email or call our office for clarification.

 
  5/15/2014 - Monthly Service Price Change  
 

MojaveWiFi.com has changed its prices for customers who have had service prior to May 1, 2014. Customers who have joined us after May 1, 2014 are already experiencing the prices as listed in this announcement.

Effective January 1st, 2015 monthly service pricing for all current customers will be as follows:

  • "Basic" service - $29.95/month
  • "Premium" service - $49.95/month
  • "Premium Plus" service - $69.95/month
  • "Professional" service - $89.95/month
  • "The Extreme" service - $129.95/month
 
  10/1/2014 - New Late Payment and Suspension Policy  
 

A monthly service invoice goes out to all customers on email and mail billing a few days before the 1st of each month. The payment is due on or before the 10th of that month. After the 10th, a $5 Late Fee will be added to your invoice.

 
  6/10/2014 - Important  
 

The new Suspension Policy states that if an invoice is not paid by the 24th of the month, service will be suspended and a $20 Reactivation Fee will be added, unless prior arrangements have been made. If service has been shut off for non-payment, it will only be reactivated after the outstanding balance is paid in full, including the $20 Reactivation Fee. The monthly service charge will go to the new rate after the account is reinstated and you may be required to set up auto pay or a bank check. Customers who allow their service to remain suspended up to the 10th of the following month may be required to pay new installation fees to reinstate their services, as a home visit may be required.

 
  6/1/2014 - Phone Payments  
 

Lastly, we will begin charging $3 to take payments over the phone. We are a small office, so in order to keep our costs down and reduce the amount of time taking payments over the phone, we ask that you consider alternate payment methods such as: online payments through our secure click & pay site, set up automatic payments through us or through your bank, or mail in a personal check or money order. Please note that we are unable to accept pre-paid credit cards. As a friendly reminder, we cannot accept payments at our non-public office.

 
  5/3/2014 - Installation Policy and Price Change  
 

The cost of install is now $149.00 for all installation types. If you are uninstalled for any reason, you will be installed at the new rate. The new installation rate includes a free router hook up by unboxing a preconfigured router and hooking up one wired and one wireless device, such as a PC and a laptop. If you would like to have more than 2 devices connected by the technician at the time of installation, a Professional Router and Home Network setup will be required at the rate of $120 per hour.

 
  3/13/2013 - Radio Antennas  
 

To customers who signed up before March 2013

Anyone who has NOT purchased their radio will have the option to purchase a new upgraded radio, or have their deposit applied to the purchase of a new radio, where applicable.

To customers who signed up after March 2013

All purchased radios come with a free 6-month warranty as well as a free 6-month buy-back option (from date of installation) as long as the radio was protected by a surge protector of 2000 joules or higher. The radio must be uninstalled and picked up by appointment by a MojaveWiFi.com technician, and verified to be in good working condition in order to qualify for a refund. For cancellations after that 6 month period, there is no refund or buy-back for the equipment. However, please note that when service is cancelled, we do offer free equipment removal and recycling if desired.

 
  Thank You from MojaveWifi.com Team!  
 

Again, we thank you for being a loyal customer of MojaveWiFi.com, and as always we are honored to serve you. If you have any questions, please feel free to call us during regular business hours of Monday through Friday from 9am to 4pm, or email us at billing@mojavewifi.com.

 
  Internet Wifi Availability  
  service areas
 

MojaveWiFi.com network goes where DSL Cable and other wireless providers cannot! MojaveWiFi.com internet service areas include, but are not limited to:

 
• Copper Mountain Mesa
• Desert Heights
• Flamingo Heights
• Gamma Gulch
• Indian Cove


• Johnson Valley
• Joshua Tree
• Joshua Tree Highlands
• Landers
• Monument Manor

• Morongo Valley
• Pioneertown
• Pipes Canyon
• Rimrock
• Sunfair

• Twentynine Palms
• Wonder Valley
• Yucca Mesa
• Yucca Valley

 

 
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